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The Rot Doctor

©1997-2016 The Rot Doctor, Inc.
All rights reserved.

Security and Privacy
The privacy of your personal information is very important to us. All shipping and credit information provided to The Rot Doctor remains confidential and is retained in our computers only for re-order purposes. We do NOT buy, sell, trade, or in any way give out our customer’s personal information beyond what is necessary to complete a credit card transaction.

We are also careful to guard against anyone getting your personal information illegally. When you order online via our secure order form, your information is encrypted using a SSL connection. This is the same security used for online transactions at all major banks. We abide by all security requirements required by all major credit card companies. In addition, we regularly review our security to be sure that every reasonable precaution is being taken to protect your personal information.

Shipping Options
Shipping rates vary depending on the type of products ordered and the destination. Shipping costs are not included. When shipping hazardous products (CPES, Epoxy Cleanup Solvent, All Wood Epoxy Glue New & Improved, Fill-it Epoxy Filler, Layup & Laminating Epoxy Resin or Elastuff 120) by air or barge, some extra fees will be charged.

All orders shipped via Barge or Air will not be shipped without confirmation on shipping charges.

NEW!! Shipments of some of our hazardous products to: Catalina Island, CA; Beaver Island, MI; Mackinac Island, MI (winter only); The Bass Islands, OH; Kelley's Island, OH; and San Juan Islands, WA -- are no longer permitted by UPS Ground. Please contact us for more information and/or other options.

All orders to Countries outside the US and Canada need to be for a minimum $800.00 USD worth of product.

At this time, Elasta-Tuff™ can not be shipped by air.

Click here for important information about shipping options and rates.
Observed US Holidays
Phones will still be answered 6:30 AM to 5:30 PM PT but pickup of shipments will be delayed until the next business day for the following dates:
  Thursday December 31, 2015 New Year's Eve
Friday January 1, 2016 New Year's Day
Monday May 30, 2016 Memorial Day
Monday July 4, 2016 Independence Day
Monday September 5, 2016 Labor Day
Thursday November 24, 2016 Thanksgiving Day
Friday November 25, 2016 Day after Thanksgiving
Saturday December 24, 2016 Christmas Eve
Sunday December 25, 2016 Christmas Day
Monday December 26, 2016 Christmas Day (Observed)
Saturday December 31, 2016 New Year's Eve
Sunday January 1, 2017 New Year's Day
Monday January 2, 2017 New Year's Day (Observed)
Return Policies
With the exception of Special Orders, which are not returnable, all new returns (unopened, undamaged) and refused deliveries are accepted within 1 year of purchase and are subject to a 10% restocking fee. Shipping fees are non-refundable.

NOTE: CPES, Epoxy Cleanup Solvent, All Wood Epoxy Glue New & Improved, Fill-it Epoxy Filler, Layup & Laminating Epoxy Resin, ColorCoat/Elasta-Tuff™ and Elastuff 120 are hazardous products, and as such must be shipped by someone trained in hazardous shipping procedures. For returns on ANY of our products please contact us for instructions before shipping.
Payment Options
We accept VISA, Master Card, American Express and Discover/Novus. We also accept cash and money orders. Personal checks are accepted but shippment will be delayed until check clears. Sorry, no Purchase Orders or C.O.D.'s.
Credit Card Accepted


www.rotdoctor.comWood Treatment and Preservation Products
OrderProductsUsing EpoxiesUsing PolyurethanesTestingWooden BoatsFiberglass BoatsHomesLog HomesQ and A
Ordering OptionsSecurity, Pricvacy and PoliciesSupport Services

Rot Doctor Logo The Rot Doctor, Inc.
P.O. Box 30612 • Seattle, WA 98113
Voice: 206.364.2155  •  Fax: 206.364.4744
E-mail: drrot@rotdoctor.com
Order by phone, fax, mail, or e-mail.
Accepted Creidt Cards
© 1997-2016 The Rot Doctor, Inc.
Most products ship same day from both coasts!
Our business hours are 6:30 AM to 5:30 PM Pacific Time, Monday-Friday.
Tech support is available over weekends.